Job Location: Ho Chi Minh
Why You Should Apply:
- Leadership Opportunity: Lead a team of casino hosts, guiding them to provide exceptional customer service.
- Industry Experience: Gain valuable experience in the dynamic and exciting casino entertainment industry.
- Career Growth: Opportunity for professional development and advancement within the casino host department.
Job Nature: Full time
Salary range: $ 4500 - 5500 USD
Job Description:
- Lead, motivate, and coach a team of casino hosts to meet and exceed guest service standards.
- Coordinate host schedules and assignments to ensure coverage during peak hours.
- Resolve guest issues and escalations with a focus on customer satisfaction.
- Train new hosts on casino policies, games, loyalty programs, and sales techniques.
- Collaborate with management to optimize player retention and loyalty initiatives.
- Implement strategies to drive revenue through personalized guest interactions and promotional events.
- Monitor team performance metrics and provide regular feedback and performance reviews.
Company Perks:
- Competitive Salary: Rewarding pay to value your hard work.
- Career Growth Opportunities: Room to advance in a thriving industry.
- Employee Wellness Program: Support for a healthy work-life balance.
- Team Building Events: Fun activities to strengthen team bonds.
- Flexible Work Schedule: Balance work and personal commitments effortlessly.
Responsibilities:
- Lead a team of casino hosts to ensure excellent customer service.
- Resolve escalated guest issues in a professional and timely manner.
- Develop and maintain relationships with VIP clients.
- Coordinate special events and promotions to drive customer engagement.
Skills Needed:
- Strong leadership and communication skills.
- Ability to handle high-pressure situations with grace and diplomacy.
- Experience in the hospitality or gaming industry preferred.
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